Terms of Service
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xixunasia.com is a domain
of XiXun Asia Pte. Ltd., Management Consulting
Authorised to represent and Data Controller: Fridolin Blumer
Address: XiXun
Asia Pte. Ltd.
Fridolin Blumer, Owner
160 Robinson Road,
#14-04 Singapore Business Federation Centre
Singapore 068914
Phone: +65 8100 5361
email: fridolin[at]xixunasia.com
Website: https://xixunasia.com
Company Registration: Singapore company No. 201938425Z
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permission.
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Service Providers
Fridolin
Blumer
Alma Blumer
DATA PROTECTION NOTICE FOR CUSTOMERS
This Data Protection Notice (“Notice”) sets out the basis which
XiXun Asia Pte. Ltd. (“we”, “us”, or “our”)
may collect, use, disclose or otherwise process personal data of our
customers in accordance with the Personal Data Protection Act (“PDPA”). This Notice applies to personal data in our possession or under
our control, including personal data in the possession of
organisations which we have engaged to collect, use, disclose or
process personal data for our purposes.
PERSONAL DATA
1. As used in this
Notice:
“customer” means an
individual who (a) has contacted us through any means to find out more
about any goods or services we provide, or (b) may, or has, entered
into a contract with us for the supply of any goods or services by us;
and
“personal data” means data,
whether true or not, about a customer who can be identified: (a) from
that data; or (b) from that data and other information to which we
have or are likely to have access.
2.
Depending on the nature of your interaction with us, some examples of
personal data which we may collect from you include name, email
address and telephone number.
3. Other terms
used in this Notice shall have the meanings given to them in the PDPA
(where the context so permits).
COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA
4. We generally do
not collect your personal data unless (a) it is provided to us
voluntarily by you directly or via a third party who has been duly
authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been
notified of the purposes for which the data is collected, and (ii) you
(or your authorised representative) have provided written consent to
the collection and usage of your personal data for those purposes, or
(b) collection and use of personal data without consent is permitted
or required by the PDPA or other laws. We shall seek your consent
before collecting any additional personal data and before using your
personal data for a purpose which has not been notified to you (except
where permitted or authorised by law).
5. We
may collect and use your personal data for any or all of the following
purposes:
(a) performing obligations in the
course of or in connection with our provision of the goods and/or
services requested by you;
(b) responding to,
handling, and processing queries, requests, applications, complaints,
and feedback from you;
(c) managing your relationship
with us;
(d) processing payment or credit
transactions;
(e) complying with any applicable laws,
regulations, codes of practice, guidelines, or rules, or to assist in
law enforcement and investigations conducted by any governmental
and/or regulatory authority;
(f) any other purposes
for which you have provided the information;
(g)
transmitting to any unaffiliated third parties including our third
party service providers and agents, and relevant governmental and/or
regulatory authorities, whether in Singapore or abroad, for the
aforementioned purposes; and
(h) any other incidental
business purposes related to or in connection with the above.
6. We may disclose your personal data:
(a)
where such disclosure is required for performing obligations in the
course of or in connection with our provision of the goods and
services requested by you.
WITHDRAWING YOUR CONSENT
7. The consent
that you provide for the collection, use and disclosure of your
personal data will remain valid until such time it is being withdrawn
by you in writing. You may withdraw consent and request us to stop
collecting, using and/or disclosing your personal data for any or all
of the purposes listed above by submitting your request in writing or
via email to our Data Protection Officer at the contact details
provided below.
8. Upon receipt of your
written request to withdraw your consent, we may require reasonable
time (depending on the complexity of the request and its impact on our
relationship with you) for your request to be processed and for us to
notify you of the consequences of us acceding to the same, including
any legal consequences which may affect your rights and liabilities to
us. In general, we shall seek to process your request within three (3)
business days of receiving it.
9. Whilst we
respect your decision to withdraw your consent, please note that
depending on the nature and scope of your request, we may not be in a
position to continue providing our goods or services to you and we
shall, in such circumstances, notify you before completing the
processing of your request. Should you decide to cancel your
withdrawal of consent, please inform us in writing in the manner
described in clause 7 above.
10. Please note
that withdrawing consent does not affect our right to continue to
collect, use and disclose personal data where such collection, use and
disclose without consent is permitted or required under applicable
laws.
ACCESS TO AND CORRECTION OF PERSONAL DATA
11. If you wish to make (a) an access request
for access to a copy of the personal data which we hold about you or
information about the ways in which we use or disclose your personal
data, or (b) a correction request to correct or update any of your
personal data which we hold about you, you may submit your request in
writing or via email to our Data Protection Officer at the contact
details provided below.
12. Please note that a
reasonable fee may be charged for an access request. If so, we will
inform you of the fee before processing your request.
13.
We will respond to your request as soon as reasonably possible. In
general, our response will be within three (3) business days. Should
we not be able to respond to your request within thirty (30) days
after receiving your request, we will inform you in writing within
thirty (30) days of the time by which we will be able to respond to
your request. If we are unable to provide you with any personal data
or to make a correction requested by you, we shall generally inform
you of the reasons why we are unable to do so (except where we are not
required to do so under the PDPA).
PROTECTION OF PERSONAL DATA
14. To safeguard your personal data from unauthorised
access, collection, use, disclosure, copying, modification, disposal
or similar risks, we have introduced appropriate administrative,
physical and technical measures such as minimised collection of
personal data, authentication and access controls (such as good
password practices, need-to-basis for data disclosure, etc.),
encryption of data, up-to-date antivirus protection, regular patching
of operating system and other software, securely erase storage media
in devices before disposal, web security measures against risks, usage
of one time password(otp)/2 factor authentication (2fa)/multi-factor
authentication (mfa) to secure access, and security review and testing
performed regularly.
15. You should be aware, however, that no method of
transmission over the Internet or method of electronic storage is
completely secure. While security cannot be guaranteed, we strive to
protect the security of your information and are constantly reviewing
and enhancing our information security measures.
ACCURACY OF PERSONAL DATA
16. We generally rely on personal data provided by
you (or your authorised representative). In order to ensure that your
personal data is current, complete and accurate, please update us if
there are changes to your personal data by informing our Data
Protection Officer in writing or via email at the contact details
provided below.
RETENTION OF PERSONAL DATA
17. We may retain
your personal data for as long as it is necessary to fulfil the
purpose for which it was collected, or as required or permitted by
applicable laws.
18. We will cease to retain
your personal data, or remove the means by which the data can be
associated with you, as soon as it is reasonable to assume that such
retention no longer serves the purpose for which the personal data was
collected, and is no longer necessary for legal or business
purposes.
TRANSFERS OF PERSONAL DATA OUTSIDE OF SINGAPORE
19. We generally do not transfer your personal data
to countries outside of Singapore. However, if we do so, we will
obtain your consent for the transfer to be made and we will take steps
to ensure that your personal data continues to receive a standard of
protection that is at least comparable to that provided under the
PDPA.
DATA PROTECTION OFFICER
20. You may contact
our Data Protection Officer if you have any enquiries or feedback on
our personal data protection policies and procedures, or if you wish
to make any request, in the following manner:
Name of
DPO : Paul Fridolin Blumer
Contact No. : +6581005361
Email
Address : fridolin[at]xixunasia.com
EFFECT OF NOTICE AND CHANGES TO NOTICE
21. This Notice
applies in conjunction with any other notices, contractual clauses and
consent clauses that apply in relation to the collection, use and
disclosure of your personal data by us.
22. We
may revise this Notice from time to time without any prior notice. You
may determine if any such revision has taken place by referring to the
date on which this Notice was last updated. Your continued use of our
services constitutes your acknowledgement and acceptance of such
changes.
Effective date :
01/01/2026
Last updated : 01/01/2026